This Privacy Policy outlines the manner in which RIKO TALK HEAL PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, processes, uses, and safeguards the personal data of users (“you”, “your”) who access and utilize the website, platform, mobile application, and associated services under the name “Talk & Relax” (hereinafter collectively referred to as the “Platform”). This Policy applies to all users and is to be read in conjunction with our Terms & Conditions. By accessing or using the Platform, you acknowledge and consent to the practices described herein. If you do not agree with this Policy, please refrain from using the Platform and its services.
Protecting your privacy is a priority for the Company. This document explains what personal data we collect from you, either directly or through integrated service providers, and how that information is processed. We may update this Policy from time to time, and continued use of the Platform indicates acceptance of such revisions. Upon your first visit, and through use of the Platform, you consent to our use of cookies and other technologies in line with this Policy, enabling features such as data analytics and session tracking.
The Company may collect personal data including, but not limited to, name, email address, mobile number, gender identity, photographs, service preferences, and sensitive data like payment details, identity documents, and biometric information. We may also collect data related to your computer or device such as IP address, browser type, and geolocation, as well as logs, usage patterns, and content generated through your interactions with the Platform. This includes messages, calls, transactional history, and customer support communication.
Processing of your personal data is conducted strictly in accordance with applicable laws and is based on your consent, performance of a contract, compliance with legal obligations, or legitimate interest. Your information is used to provide services, ensure security, respond to inquiries, notify you about updates, personalize your experience, conduct analytics, and, with your consent, send marketing or promotional material. We may also verify your profile, including the use of biometric authentication, to prevent fraud and enhance trust across the Platform.
We partner with authorized third-party service providers, including identity verification agencies, fraud prevention entities, digital marketing agencies, analytics tools, and payment gateway providers, who process data on our behalf under strict confidentiality and data protection obligations. Your data may also be transferred or processed in countries outside India where we or our partners operate. We do not practice data localization, and by using the Platform, you consent to such cross-border data transfers.
The Platform may collect, store, and utilize cookies and other tracking technologies to enhance user experience, gather usage insights, and support marketing activities. You may disable cookies in your browser settings, although this may affect the availability and functionality of certain features. Our analytics partners, including but not limited to Google Analytics, may use cookies and similar technologies to collect aggregated usage data. Additionally, we may use mobile analytics to understand application performance and user behavior.
In certain circumstances, you may receive communications from us irrespective of your registration with any national “Do Not Disturb” (DND) service, especially for transactional or service-critical messages. You also provide consent for communication through platforms like WhatsApp, SMS, and email, as required.
We do not share your personal information with third parties except as outlined in this Policy or where required by law, court order, or to protect the rights, property, or safety of the Company, users, or others. In the event of a merger, acquisition, or business reorganization, your data may be transferred to new management with proper notice. We may also share anonymized or aggregated data, which does not identify you personally, for analytics, business development, or marketing purposes.
Security of your data is of utmost importance. We implement appropriate technical and organizational measures including encryption, authentication protocols, and access controls to prevent unauthorized access, misuse, or loss. Despite these measures, no method of online transmission or storage is fully secure, and we cannot guarantee absolute protection. We encourage you to contact us with any security concerns via the “Contact Us” section of our website.
We retain your data for as long as necessary to provide services, meet contractual and legal obligations, and support internal operations. Upon withdrawal of your consent or deletion of your account, data may still be retained for legal, regulatory, or audit purposes in accordance with applicable law.
You have the right to review, modify, or update your personal data. To do so, or to terminate your account, you may contact our support team. We may retain limited data as required for compliance or operational necessity. Additionally, you may opt out of receiving promotional communications while continuing to receive service-related updates.
Our services are not intended for individuals under the age of 21. We do not knowingly collect or process data from such individuals. If we become aware of such collection, we will take immediate steps to delete the data. Parents or guardians are encouraged to notify us if they believe their ward has shared personal information in violation of this Policy.
This Policy and any disputes arising out of it are governed by the laws of the Republic of India. Jurisdiction shall exclusively rest with the courts located in Ajmer, Rajasthan. Any concerns related to privacy, data usage, or this Policy may be addressed to our Nodal Officer, whose contact details are available on the “Contact Us” section of our official website, www.talkandrelax.com.
All intellectual property including but not limited to content, trademarks, service features, design, and innovations displayed on the Platform belong solely to the Company. Unauthorized use, reproduction, modification, distribution, or reverse engineering is strictly prohibited and may lead to legal action.
