Cancellation and Refund Policy
Riko Talk Heal Pvt. Ltd., a company incorporated under the laws of India, having its registered office at “11, Jeevatram Colony, Ajay Nagar, Ajmer, Rajasthan 305001.” (“we”, “us” or “our”) is managing and operating the website www.talkandrelax.in and the corresponding mobile and tablet application I.e., Talk & Relax thereof (collectively referred to as the “Platforms”) through which it inter alia this Platform operates as an emotional wellness platform, offering on-demand assistance services in the form of video, audio, and text-based communication. Users have the opportunity to engage with designated Listeners who are accessible for chat, phone calls, or video calls, in return for a recurring fee, as determined and applied in accordance with the terms.
The www.talkandrelax.in portal is designed and engineered as a provider of emotional wellness services, facilitating communication through video, audio, and text-based means. This website serves as a platform where users (“User” or “Users” or “you” or “your”) can connect with attentive listeners who are available to engage in chat, phone calls or video calls to provide a supportive ear whenever needed. It offers a mutually beneficial arrangement where both the individuals seeking to talk and the listeners providing their time and support are compensated based on the time and sympathetic hearing approach is in form of the services they engage in; while we appreciate your association with us, we do understand that there may be certain concerns related to cessation of your continuation with our association. To enable your smooth exit/ transition, we hereby lay down / share the “Cancellation and Refund Policy” for better understanding and acceptance by users; proceeding with the usage of the offerings by the company, shall deem fit that the user has accepted the “Terms and Conditions”, “Privacy Policy” and this Cancellation and Refund Policy. The User’s continued usage of this Portal shall be deemed as the acceptance of this Refund policy and the other policies as may be applicable. The details of the Cancellation and Refund Policy are as below:
- Company is hereby authorized to collect the compensation, professional fees, service fees, license fees or otherwise depending upon the offering of the company from time to time. Such collection shall be in line with the commercial agreement clause which has been agreed between the company and the user. In case of any misleading, fraudulent activity or otherwise by the user, company reserves the right to cancel the further engagement with no refund applicable.
- Cancellation: The association with the company shall be purely determined by the Terms of Association as may be mentioned amongst the parties in their commercial agreement. Hence the cancellation shall be purely in terms of the clauses mentioned in the end-to-end agreement between the parties. Meanwhile, both parties agree that the cancellation shall in no manner be prejudicial to the rights of the Platform, including but not limited to, the intermediaries and facilitators who enables the financial transactions between the parties like payment gateway service provider, 3rd party tools etc. Any dispute which may arise due to cancellation shall be internal between the parties and shall be handled in accordance to the applicable Laws of India from time to time.
- Terms related to transactions: The user acknowledges that the payments made to the company are due to the satisfactory performance of the company’s products and services, and there is no dispute related to these payments. The company may utilize its own payment gateway or other payment mechanisms, through which the user or other parties utilizing the company’s offerings must make payments as per the terms of the respective payment gateway or interface.
By agreeing to remit payment through this payment interface, the user fully agrees to abide by the terms of usage of that specific payment gateway interface. They also irrevocably consent that, under no circumstances, will they dispute any actions or services of such intermediary payment service company. It is expressly understood that the intermediary functions solely as a service provider to facilitate the payment transaction as agreed upon between the parties. Consequently, the user commits to indemnify the payment gateway or payment interface provider entirely and refrain from initiating any claims or actions against such payment interface.
Furthermore, the user agrees to bear all additional amounts payable to the payment service provider, including but not limited to convenience fees, transaction fees, service charges, etc. This understanding pertains to domestic transactions, ensuring that the payment process and associated terms are applicable within the country.
- Refund Policy: The above services shall be on a pre-paid basis by the User which shall be inclusive of applicable Taxes, if any. Company has a clear policy of “NO REFUND”, once the payment has been made. In exceptional cases, and at company’s sole discretion, company may agree to refund a part of the amount received, however the same shall only be considered under force majeure event and/or as and when company may deem fit at their sole discretion. User clearly understands that the payment made to the company is purely in the basis of satisfactory offerings delivered by the company and under no circumstances shall user demand any refund and/or claim back from the company and /or from the payment gateway / interface which is used by the company to collect the payment. The payment once made, shall in no manner be refunded under any circumstances.
- Additional Terms:
You (User) agree to pay the invoice amount to the company pursuant to the Payments Terms.
In rarest of the rare case, if the company at its sole and exclusive discretion decides to refund any amount due to force majeure, there shall be a cancellation fees levied upon each cancellation / refund request and the refund amount shall be subject to such cancellation fees. Such cancellation fees shall be at least half of the fees paid by the customer to the company till date.
Refund Request’s Inspection:
- The cancellation / refund request once received, Company reserves the right to inspect the cancellation request and the authenticity/acceptability of the reasons thereof.
- If your cancelation request is approved by Company, Company will initiate a refund to your account details as may be provided (or original method of payment).
- Company shall take a minimum time of 30 working days to process the same internally.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Grievance Redressal for Refund:
If you have any concerns / questions related to refund/ return, feel free to write to us:
Email id : info@talkandrelax.com
Contact Number: 7375917955
Postal Address:
- Under any case, the maximum aggregate refund liability and the associated costs thereof upon Company shall not exceed INR 10,000.
Taxes:
You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority “) where our office or residence is located may require Taxes to be collected from users and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the offering fees set by Company. It may be noted that the tax amount as may be collected from users, shall not be refunded under any circumstances as they are either paid or subject to be paid to appropriate tax authority. You understand that the tax amount is not under ownership of Company and hence are not subject to refund.
Jurisdiction:
For any dispute or claim, courts at Ajmer, Rajasthan, India shall have the sole and exclusive jurisdiction. Any user who is transacting with the company in any manner, irrevocably provides its consent to this Ajmer- Rajasthan Jurisdiction without any further ambiguity or conflict in applicability towards any other jurisdiction.
